FREQUENTLY ASKED QUESTIONS

How do I place an order?

To place an order, please fill out the contact form here.

For any other enquiries you can email info@ninamariesweetdesigns.com.au

I have filled out the order form, does this mean my order is confirmed?

No. Your order is only confirmed once you have received your invoice and paid your deposit

When do I have to make payment?

Once you have received your invoice, a 50% deposit is due within 2 days. Once you have paid your 50% deposit, this means your order is secured and your date has been added to the calendar. The balance of your order must be paid 7 days prior to your event/pick up date. 

If you do not make payment, your order date may become unavailable due to having limited availability on any given day

Where are you located?

I am located in Palmyra, Western Australia.

Can you deliver my order?

Yes, I deliver locally. If you provide your address I can quote you on delivery.

Currently not shipping interstate, delivery is for within WA only

Do you ship internationally?

Unfortunately no, I do not currently offer shipping outside of Australia

How far in advance should I place my order?

Please place your order at least 4 weeks prior to your event date. It may take up to 2 weeks to finalise your design
I do not book orders more than 6 months in advance.

How much are your cookies?

Cookies start at $6.00 each . The price is dependant on the amount of detail, designs and colour involved.

Please see more info on pricing here

What is your minimum order?

There is a minimum order of 1 dozen per order.

How many flavours can I choose?

There is a minimum order of 1 dozen cookies or cupcakes per flavour. 

You can choose a different flavour per tier of your cake.

 

What flavours do you offer?

You can view all flavours for cookies, cakes and cupcakes here

Do you cater for allergies or different dietary requirements?

Unfortunately, no. All of our cookies, cakes and cupcakes are baked in a kitchen where nut and nut products are used.

All sweets may contain gluten, dairy, egg, wheat, nut and seeds