FREQUENTLY ASKED QUESTIONS

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How do I place an order?

To place an order, please fill out the contact form here.

For any other enquiries you can email info@ninamariesweetdesigns.com.au

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I have filled out the order form, does this mean my order is confirmed?

No. Your order is only confirmed once you have received your invoice and paid your deposit

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When do I have to make payment?

Once you have received your invoice, a 50% deposit is due within 2 days. Once you have paid your 50% deposit, this means your order is secured and your date has been added to the calendar. The balance of your order must be paid 7 days prior to your event/pick up date. 

If you do not make payment, your order date may become unavailable due to having limited availability on any given day

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Where are you located?

I am located in Palmyra, Western Australia.

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Can you deliver my order?

Yes, I deliver locally. If you provide your address I can quote you on delivery.

Currently not shipping interstate, delivery is for within WA only

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Do you ship internationally?

Unfortunately no, I do not currently offer shipping outside of Australia

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How far in advance should I place my order?

Please place your order at least 4 weeks prior to your event date. It may take up to 2 weeks to finalise your design
I do not book orders more than 6 months in advance.

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How much are your cookies?

The price is dependant on the amount of detail, designs and colour involved.

Please see more info on pricing here

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What is your minimum order?

There is a minimum order of 1 dozen per order.

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Do you cater for allergies or different dietary requirements?

Unfortunately, no. All of our cookies, cakes and cupcakes are baked in a kitchen where nut and nut products are used.

All sweets may contain gluten, dairy, egg, wheat, nut and seeds

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